Privacy Policy

Welcome to Pawsibu. This Privacy Policy explains how Pawsibu Ltd ("Pawsibu", "we", "our", or "us") collects, uses, discloses, and protects your personal information when you use our mobile app, website, or related services (collectively, the "Platform"). By accessing or using Pawsibu, you consent to the collection and use of your information as described in this Policy. If you do not agree, please discontinue use of the Platform immediately.

We collect both personal and non-personal data to operate our services effectively. 2.1 Information You Provide Account Details: Name, email address, phone number, password, profile photo, address, and verification documents. Pet Details: Name, type, breed, gender, vaccination records, and related health details (if voluntarily provided). Service and Business Data: Service listings, pricing, descriptions, availability, and ratings. Payment Information: Data necessary for escrow and payout processing (handled securely via Flutterwave). Communication Data: Messages, chats, reviews, or support requests. 2.2 Information We Collect Automatically Device Information: Device type, model, operating system, app version, browser type, and IP address. Usage Data: Log data, page views, clicks, search history, and interactions with the app. Location Data: GPS or approximate location for nearby service or delivery matching (only when granted permission). Notification Tokens: FCM (Firebase Cloud Messaging) device tokens for sending push notifications. 2.3 Information from Third Parties We may receive information from: Payment processors (e.g., Flutterwave) regarding payment confirmation and fraud checks. Authentication partners (Google, Apple, or social logins). Referral programs, advertising networks, or analytics partners.

We process your information for the following purposes: Account creation and verification Processing payments and managing escrow transactions securely Connecting pet owners with service providers or vendors Customer support and dispute resolution Loyalty and reward programs (earning and redeeming PawsPoints) Sending push notifications and promotional messages Improving app performance, personalization, and analytics Preventing fraud, abuse, or prohibited conduct Legal and regulatory compliance, including tax and anti-money laundering obligations

For users within the European Economic Area (EEA) or other GDPR jurisdictions, we process data under these lawful bases: Contractual necessity: To provide core Pawsibu services. Legitimate interest: To enhance user experience, ensure security, and prevent fraud. Consent: For push notifications, marketing, or optional data like pet health info. Legal obligation: For financial reporting and compliance.

Pawsibu does not sell user data. We only share information in the following cases: 5.1 Service Transactions To complete bookings, purchases, or deliveries between users (e.g., sharing a pet owner's contact details with a booked groomer). 5.2 Payment Processing With Flutterwave and other licensed payment partners for escrow, refunds, and payouts. 5.3 Technical and Support Services With trusted vendors providing hosting, analytics, customer support, SMS/email delivery, or notification services. 5.4 Legal Compliance When required by law, regulation, or government request, or to protect Pawsibu's rights, users, and the public. 5.5 Business Transfers If Pawsibu undergoes a merger, acquisition, or asset sale, user data may be transferred as part of that transaction, subject to continued protection under this Policy.

We retain user information for as long as necessary to: Fulfill service obligations, Comply with legal and regulatory requirements, and Resolve disputes or enforce agreements. Inactive accounts may be anonymized or deleted after 24 months of inactivity. Users can request deletion of their account and associated data (see Section 10).

We use industry-standard measures to protect user data, including: SSL/TLS encryption for all data transmissions, Encrypted storage for sensitive information, Role-based access control for internal staff, Regular vulnerability audits and backups. However, no online service is completely secure. You use Pawsibu at your own risk.

Our Platform uses cookies and similar technologies for: User authentication and session management, Analytics (e.g., Google Analytics, Firebase Analytics), Personalized recommendations, Marketing and retargeting. You can manage or delete cookies via your browser settings, but disabling them may affect functionality.

We may send: Transactional notifications: e.g., service confirmations, payment receipts, chat messages. Promotional content: e.g., offers, new features, loyalty updates. You can opt out of promotional messages anytime via your notification settings or by contacting support@pawsibu.com. Essential communications cannot be disabled as they are required for service delivery.

Depending on your location and applicable law, you may have the right to: Access – request copies of your personal data. Rectify – correct inaccurate or incomplete data. Erase – request deletion ("right to be forgotten"). Restrict processing – limit how your data is used. Data portability – receive your data in machine-readable format. Withdraw consent – opt out of marketing or other optional processing. Lodge a complaint – with your local data protection authority. To exercise any of these rights, contact support@pawsibu.com with your registered email address.

Pawsibu is not directed toward children under 18 years of age. We do not knowingly collect or store data from minors. If we discover such data has been collected, it will be promptly deleted.

Your data may be transferred and stored on servers located outside your country of residence. We ensure that such transfers comply with applicable data protection laws through: Standard Contractual Clauses (for EEA users), Adequate safeguards and confidentiality agreements with all partners.

The Platform may contain links to third-party websites or services not operated by Pawsibu (e.g., external vet resources or delivery tracking pages). We are not responsible for their privacy practices or content. Please review those sites' policies before sharing personal information.

Pawsibu may update this Policy periodically. We will notify users of material changes via: Email, push notification, or in-app alert, and Updated "Effective Date" at the top of this page. Continued use of the Platform after updates constitutes acceptance of the revised Policy.

For privacy-related inquiries, complaints, or requests, contact: 📧 support@pawsibu.com 🏢 Pawsibu Ltd 10 Ajegunle Street, off Awoyokun Street, Onipanu, Mushin, Lagos, Nigeria