Community & Safety Guidelines

At Pawsibu, we are committed to maintaining a safe, respectful, and trustworthy environment for all users — pet owners, service providers, and partners. These guidelines outline the standards of behavior expected on our platform to ensure mutual respect, trust, and safety across all interactions.

All users must treat each other with courtesy and professionalism. Harassment, discrimination, hate speech, bullying, or abusive language toward any user, staff member, or third party is strictly prohibited. Violations may result in suspension or permanent account removal.

Users must provide accurate information during registration and verification. Impersonation or creating false profiles to mislead others is prohibited. Businesses must use their real or registered business name when providing services.

Pet service providers must handle all pets responsibly, following humane and ethical standards. Any form of animal abuse, neglect, or unsafe handling will lead to immediate removal and may be reported to appropriate authorities. Pet owners must also ensure pets are healthy, vaccinated, and not endangered during service use.

All listings, products, and services must accurately represent what is offered. Misleading descriptions, fake reviews, or price manipulation are considered fraud. Any attempt to defraud another user or Pawsibu may lead to legal action and permanent account ban.

All payments must be completed through Pawsibu's secure system. Circumventing Pawsibu's escrow or payment process is strictly forbidden. Pawsibu reserves the right to withhold funds, reverse payments, or disable accounts involved in fraudulent or suspicious activities.

Users must not share private information such as phone numbers, addresses, or payment details outside the platform messaging system until necessary for confirmed bookings. All users must comply with Pawsibu's Privacy Policy.

Users can report suspicious, harmful, or policy-violating behavior by contacting support@pawsibu.com. Pawsibu will review each report carefully and may request additional information for investigation.

Pawsibu reserves the right to: Suspend or terminate accounts involved in misconduct. Withhold funds pending investigation. Restrict access to certain platform features. Report illegal activities to law enforcement or animal welfare agencies.

Pawsibu continuously works to improve trust and safety by: Conducting verification for users and providers. Monitoring platform activity for suspicious patterns. Offering dispute resolution through our User Protection & Dispute Resolution Policy. Educating users about secure and ethical interactions.

Pawsibu may modify this policy periodically to reflect improvements in safety measures, compliance, and community standards. Continued use of the platform implies acceptance of the latest version.